How To Get Customer Data From Amazon

Swamped past Amazon packages you didn't order?

Couple swamped by Amazon packages that they never ordered 02:56

If y'all've got a trouble with an Amazon.com (AMZN) gild and need to reach customer back up, y'all're simply the kind of person criminals are eager to speak to.

A recent scam targets customers who want to get an Amazon customer service representative on the phone. The fraudsters are posting simulated Amazon service numbers that show upwardly in online searches, according to Krebs on Security. When the victim calls the number, the scammer picks upwards and asks for detailed personal data such as bank account and credit card information.

It's no surprise that scammers are focusing Amazon.com, the biggest online retailer, and its customers. Yet the client support scam targets customers at a point when they may be more willing to hand over sensitive data, in the hope they'll receive a refund for their Amazon Prime service or merchandise.

Then how can customers avoid falling for this con? For one, chatting with an Amazon client service rep through its site guarantees yous are reaching an employee. Secondly, make sure you call Amazon'south actual customer support number, one (888) 280-4331.

"Whenever nosotros become aware of actions like the ones you describe, we accept steps to cease them," Amazon said in an emailed statement. "If you lot're concerned about your account, please contact Amazon client service immediately using the help department on our website."

Within Amazon's first cashier-gratis store 01:09

Other Amazon-related scams have emerged recently, including an international online retail scam. In that case, one couple was surprised to receive unordered packages from Amazon. It had neither a return address or an order number, which meant the couple couldn't return it.

This scam is called "brushing," where an online seller purchases their own product and ships it to a existent address. Then the seller writes a imitation review while posing as the buyer. The goal? To nowadays glowing reviews from "18-carat" shoppers in an endeavor to game the system and push their products to the top of Amazon's pages.

Amazon has battled fake reviews for years, with mixed success. As with any retail feel, consumers should view the reviews with a "caveat emptor" mental attitude and proceed an eye out for fraudulent reviews. Experts say a lack of genuineness in tone, such as beingness over-the-tiptop in praising a given production, can be a tip off.

"Nosotros are investigating inquiries from consumers who accept received unsolicited packages as this would violate our policies," the spokesperson said. "We have confirmed the sellers involved did not receive names or aircraft addresses from Amazon. Nosotros remove sellers in violation of our policies, withhold payments, and work with law enforcement to have appropriate activity."